Privacy Policy
1. Introduction
Qoterie ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, fill out our forms, interact with our services, or communicate with us via phone, email, or text message.
By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Information You Provide Directly
When you fill out a form, schedule a consultation, request a quote, or contact us, we may collect:
Personal Identifiers: Full name, email address, phone number (including mobile), and mailing address
Project Details: Budget range, build timeline, land ownership status, location preferences, and design interests
Financial Information: General budget range for project planning purposes (we do not collect or store credit card numbers through our forms)
Communication Records: Emails, text messages (SMS/MMS), phone call logs, and voicemails related to your inquiry
Information Collected Automatically
When you visit our website, we may automatically collect:
Device and Browser Information: IP address, browser type and version, operating system, device type, and screen resolution
Usage Data: Pages visited, time spent on each page, click behavior, referring and exit URLs, and date/time of visits
Location Data: General geographic location based on your IP address
Tracking and Analytics Data: UTM parameters, campaign source, medium, and other marketing attribution data collected through cookies, pixels, and similar technologies
Information from Third Parties
We may receive information about you from:
Advertising platforms (e.g., Meta, Google) when you interact with our ads
Public databases and data providers for marketing and outreach purposes
Partner referrals when you are introduced to us by a trusted partner
3. How We Use Your Information
We use the information we collect to:
Respond to inquiries and provide the services you request
Schedule and conduct design consultations and project planning meetings
Communicate with you via email, phone, and text message about your project, appointments, and follow-ups
Send marketing communications including promotional offers, project updates, newsletters, and service announcements
Improve our services by analyzing website usage, marketing campaign performance, and user behavior
Personalize your experience by tailoring content and recommendations based on your interests and interactions
Maintain records of client communications and project details for service delivery
Protect our business by detecting fraud, enforcing our terms, and complying with legal obligations
4. SMS/Text Message Opt-In and Communications
Consent
By providing your mobile phone number and checking the consent box on any of our forms, you expressly consent to receive text messages (SMS and MMS) from Qoterie. Your consent is not a condition of purchasing any goods or services.
Types of Messages
You may receive text messages including:
Responses to your inquiry or information request
Appointment confirmations, reminders, and scheduling updates
Follow-up messages related to your custom home building project
Promotional offers, limited-time deals, and service updates
Survey and feedback requests
Frequency and Costs
Message frequency varies based on your interactions and project status
Message and data rates may apply depending on your mobile carrier and plan
Carriers are not liable for delayed or undelivered messages
Opt-Out
Reply STOP to any text message to opt out of all future SMS communications
Reply HELP to any text message for assistance or support information
You may also contact us directly at [email protected] to request removal from our SMS list
Opting out of SMS will not affect your ability to receive email communications or use our other services. After opting out, you may receive one final confirmation message.
Mobile Information Sharing
We do not share, sell, rent, or disclose your mobile phone number or any information collected through SMS opt-in with third parties or affiliates for their own marketing or promotional purposes. Mobile information collected as part of the SMS consent process is used solely by Qoterie for the purposes described in this policy.
5. Cookies and Tracking Technologies
What We Use
We use the following technologies to collect data and improve your experience:
Cookies: Small text files stored on your device that help us remember your preferences, understand how you use our site, and deliver relevant content
Tracking Pixels: Small images embedded in web pages and emails that help us measure engagement and campaign effectiveness
Analytics Tools: Third-party analytics services (such as Google Analytics) that collect and report on website traffic, user behavior, and marketing attribution
Advertising Pixels: Code from advertising platforms (such as Meta Pixel and Google Ads tags) used to measure ad performance, build audiences, and deliver targeted ads
Types of Cookies
Cookie Type
Purpose
Essential
Required for basic site functionality (e.g., form submissions, page navigation)
Analytics
Help us understand how visitors interact with our website
Marketing
Used to deliver relevant ads and track campaign performance
Preference
Remember your settings and choices for a better experience
Your Cookie Choices
You can control or delete cookies through your browser settings at any time
Most browsers allow you to block cookies or alert you when a cookie is being set
Disabling cookies may affect certain features and your overall experience on our website
You may opt out of interest-based advertising through the Digital Advertising Alliance or the Network Advertising Initiative
6. How We Share Your Information
We do not sell your personal information.
We may share your information with:
Service Providers: Third-party platforms we use to operate our business, including CRM systems, email and SMS marketing platforms, scheduling tools, payment processors, and analytics services. These providers are contractually obligated to protect your data and use it only for the services they provide to us.
Advertising Partners: Advertising platforms may receive limited data (such as hashed email addresses or cookie data) for ad targeting and measurement purposes. This does not constitute a "sale" of your information.
Project Partners: Trusted land partners, financing partners, or subcontractors, only when directly relevant to your project and with your knowledge.
Legal and Compliance: When required by law, regulation, subpoena, court order, or other legal process, or to protect the rights, property, or safety of Qoterie, our clients, or others.
7. Your Rights
All Users
You have the right to:
Access the personal information we hold about you
Correct inaccurate or incomplete personal information
Delete your personal information, subject to certain legal exceptions
Opt out of marketing emails by clicking the "unsubscribe" link in any email
Opt out of SMS communications by replying STOP to any text message
Request a copy of your data in a commonly used, portable format
Withdraw consent for data processing at any time, without affecting the lawfulness of processing based on consent before withdrawal
To exercise any of these rights, contact us at [email protected] or call (808) 555-DREAM.
We will respond to verified requests within 30 days. We may ask you to verify your identity before processing your request.
California Residents (CCPA/CPRA)
If you are a California resident, you have additional rights including:
The right to know what personal information we collect, use, and disclose
The right to request deletion of your personal information
The right to opt out of the sale or sharing of personal information — we do not sell personal information
The right to non-discrimination for exercising your privacy rights
The right to limit the use of sensitive personal information
Hawaii Residents
We comply with all applicable Hawaii state privacy laws and regulations. Hawaii residents may contact us to inquire about our data practices or to exercise any applicable rights.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including encryption of data in transit, access controls, and regular security assessments.
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you provide information at your own risk.
9. Data Retention
We retain your personal information for as long as necessary to:
Fulfill the purposes outlined in this policy
Comply with legal, accounting, or reporting requirements
Resolve disputes and enforce our agreements
If you request deletion of your data, we will make reasonable efforts to comply within 30 days, except where retention is required by law.
10. Third-Party Links
Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us immediately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will:
Post the revised policy on this page with an updated "Last Updated" date
Notify you by email or through our website when changes are significant
Your continued use of our services after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:
Qoterie LLC
📞 (808) 555-DREAM
🌐 hawaii.qoterie.com
Hawaii
